About Rhinowell

Rhinowell is dedicated to making your OBD kit smarter,lighter and much compacted by affordable OBD scanner tablet protective cases and suitcases.

Shopping and payment

We only have online store from our sole website www.rhinowell.com and https://rhinowell.aliexpress.com/store/911882389 to offer sales services, buyers can use these 2 platforms to order whatever you like to take.
Per the payment methods, we recommend you to use PayPal to proceed. Payment buttons on www.rhinowell.com all are verified by PayPal. So you can pay that way without worries.Or if you have aliexpress account you can pay from there.
The payment methods we accept are follows:

PayPal
Western Union/Moneygram
Bank transfer
Alipay or Wechat pay

Return and refund terms

Thanks for shopping at rhinowell,we appreciate your support for the great products we made. After the goods return confirmation, the refund will be issued within 7 business days to your account(originally paid out route). We accept the product return and refund subject to following conditions.

Undamaged within 14 days of the date you receive it.
Return must along with its original accessories and packing.
Shipment is not made yet.

Not eligible return conditions.

1-Damaged, stained, accessories or original package lost.

OEM/ODM accepted

We accept characteristic service by making the products you want to be through OEM and ODM service.i.e we can print your logo and contact info on the package, or make the color you preferred for cases and make the foam inly for your special gadgets etc.

Warranty

All products we sell online or from third-part are one year warranty incl protective cases, tablets, and suitcases etc. The time of warranty beginning is from the date you receive the products. For example, if you receive the item date is 2 Jan 2021 and the warranty validity would be 1 Jan 2022.During this warranty period you will be granted with guarantee service.

Shipment-regular way

As a part of most important shopping experience, we always maintain shipment on the top priority of our business.To offer buyers a faster, safer and costs-saving way is our eternal goals. We mainly provide 2 major shipment ways.Regular way and tax free way.Buyers can choose the way accordingly from your situation. Regular ways:

Shipment by Express, such as DHL,Fedex,UPS,TNT those fastest shippers.But this way of shipment has big shipment costs and buyers need to pay taxing(if incurred).For rush order, you can go this way.
Post mail, i.e E-packet, DHL E-commerce, NL-packet etc.This are the economy ways preferred by most of buyers, it’s suitable for small packs or low value items shipment.Normally take 25 days on the way to deliver. But it’s cheaper a lot.

Shipment-tax free way

Tax free way, it’s a kind of new style shipment way but very popular way for buyers who don’t want to pay high taxing (legally)or have trouble to get brokers to make customs clearance.It’s a door to door service, buyers no need to do anything extra just wait a home to wait package dispatching.It’s a pretty cool thing.The shipment has various ways from air to truck. Tips:1.Different shipper ways have different requirement for weight and content. The minimum weight of tax free is 10kg(Net weight/ cubic weight either can reach 10kg will be accepted). 2.Some countries don’t have this service,so please confirm this way before placing order.

By truck

GPS locations tracing, you can track online to know where your packs are now.It takes 25-28 days to deliver from China to all European countries.

By Air

Online tracking,12-16 days to reach any country in the world. Door to door service,normally the destination dispatch courier is UPS.

By railway

Buyers from Europe can take this way.45-50 days to arrive.Support online tracking, 30-50% cheaper than truck.

By sea

It can reach any places on world. But normally take 30-50 days to different destinations.

Third-party shipment

To provide a faster delivery service, we have business partners from overseas. For now we have 3rd party business partner from Netherlands(Cover all Europe) and Peru(cover south America) and South Africa and Kenya (cover Africa). If the orders you placed we have stock at our local partners, we may call them to deliver you or give your their phone number(s) you call them to talk.

Resellers wanted

We are looking for business partners worldwide with our unique style products of tablet protective cases,suitcases etc with super pricing and fast delivery. If you are in car OBD business or related industry, you can email to rhinowell.powerstation@gmail.com.